WordPress Rescue & Malware Cleanup
Malware incidents can occur unexpectedly. WP Support Lab’s professional WordPress maintenance services include quick malware repair & cleanup performed by expert developers.
- Website Down/Broken
- Failed Update
- Hosting or Malware
Live MonitoringSAMPLE · CHECK EVERY 30 S
ONLINEUPTIME · 30 DAYS99.98%▲
−2 min−90 s−60 s−30 snow
RESPONSE TIME199 ms182 ms176 ms203 ms168 ms191 ms187 ms174 ms
MALWARE SCAN0threats
Files checked: 1,2001,2481,2961,3441,3921,4401,4881,536
SSL valid · firewall on
Last incident #1048 · malwareRestored in 56 min
How It Works
We've simplified the steps for you!
Submit a
Request
Use our client portal to submit a free request and describe your problem in detail.
Receive Evaluation
Rescue requests get top priority, our team will evaluate your problem and get back to you.
Make a
Payment
Depending on the problem, we will suggest an appropriate solution for you.
Chillout while we work.
Once we receive the payment we will start working on your problem to solve it ASAP.
Emergency Rescue Pricing
One clear price per site, paid before we start. Instant reply 24/7 by chat, WhatsApp or email (our AI assistant answers first and a specialist follows up). Once payment is in, a specialist starts working on your case within 6 hours, 24/7. Complex hacks are resolved within 72 hours maximum.
Emergency Rescue
$249
per site
- Malware cleanup or site recovery
- Security hardening after the fix
- 30-day guarantee against reinfection
- First month of our Starter plan free (monitoring, updates and daily backups)
Need it now? Pay online and send us your WordPress admin and hosting access. A specialist starts working on your site within 6 hours of receiving it, 24/7.
Complex Cases
From $449
final quote after diagnosis
- WooCommerce stores with payments
- Multisite networks
- Blacklist removal (Google, browsers)
How it works: request your quote through our client portal and you’ll receive your proposal within 24 hours.
Plan Clients
Included
in your monthly plan
- CarePro: rescue included 24/7, work starts in 6 hours, even if infected when you join
- Booster: hack and malware cleanup included as a priority ticket
- Starter: malware cleanup for $139, or upgrade to Booster ($139/mo) and it’s included from then on
Joining Booster with a site that’s already infected? The rescue is paid first; after that, Booster covers you.
What counts as an emergency?
It’s an emergency when…
- Your site is down: 500/502/503 errors, a blank white screen or “Error establishing a database connection”.
- Your site is hacked: malware, spam redirects, changed content or admin users you don’t recognize.
- Google or your browser flags it as a deceptive or dangerous site.
- WooCommerce checkout or payments stop working.
- An update broke your site or locked you out of the WordPress admin.
It’s a regular ticket when…
- You need content or design changes.
- You want new features or pages.
- Your site is slow but still working.
- Your SEO rankings dropped.
- It’s a scheduled update.
- It’s an email issue, unless it’s blocking sales.
Regular tickets are received 24/7 in your Client Portal and handled in normal priority order.
Not sure? Send it as an emergency. If it turns out not to be one, the first time we simply reclassify it at no charge. After that, after-hours work on a non-emergency request is billed at our standard rate of $75/hour. If no one worked on it after hours, there is no charge.
Let the experts resolve for you
Rapid Response Time
We prioritize every rescue request. A specialist starts working on your case within 6 hours, 24/7, and the maximum resolution time for complex hacks is 72 hours.
Expert Problem Solving
WP Support Lab™ is a team of seasoned WordPress engineers with deep technical expertise. Proven experience in diagnosing and resolving even the most complex issues.
Solid Security Protection
We thoroughly investigate security breaches to identify malware removal, firewall configuration, and post-attack hardening vulnerabilities.
Transparency and Communication
With WP Support Lab, you get real-time updates on issue resolution progress. Clear reports detail the problem, solution, and recommendations for improvement.
Peace of Mind
Our team gives you confidence that your website is in the hands of trusted professionals. Rest easy knowing issues are resolved with minimal impact on your operations.
Need a constant protection?
Try WP Support Lab, our subscription-based maintenance service, and get 24/7 website protection!
See support plans →Let's begin the repair process for your website now.
I understand how important your website is to you. Let's work together to get it repaired and back on track.
Testimonials
People Say About Us
We value every feedback from our clients and we publish them online with a big pleasure.
Frequently Asked Question
Before you reach out to WP Support Lab, know that we’ve already given answers to our questions!
How much does the rescue cost?
$249 per site for a standard Emergency Rescue: malware cleanup or site recovery, security hardening, a 30-day reinfection guarantee and your first month of Starter free. Complex cases (WooCommerce stores with payments, multisite networks, blacklist removal) start at $449, quoted through your Client Portal within 24 hours. CarePro clients have rescue included, even if the site is already infected when they join.
How quickly can you start?
A specialist starts within 6 hours of payment, 24/7. Resolution time depends on the incident; complex hacks can take up to 72 hours.
Can you help if my site has been hacked?
Yes. We remove malicious code, restore your site, patch the hole that let attackers in and harden security so it doesn't happen again.
What counts as an emergency?
It's an emergency when: your site is down (500/502/503 errors, a blank white screen or “Error establishing a database connection”); your site is hacked (malware, spam redirects, changed content or unknown admin users); Google or your browser flags it as a deceptive site; WooCommerce checkout or payments stop working; or an update broke the site or locked you out of the admin.
It's a regular ticket when: you need content or design changes, new features, your site is slow but working, your SEO rankings dropped, it's a scheduled update, or it's an email issue that isn't blocking sales.
If you send a non-emergency as an emergency, the first time we reclassify it at no charge. After that, after-hours work on a non-emergency is billed at our standard rate of $75/hour. If no one worked on it after hours, there is no charge.
What happens after you fix it?
Your site is hardened and covered by a 30-day reinfection guarantee, and your first month of the Starter plan is free. If the result doesn't match what we described, we keep working until it does; if we can't, you get a full refund. Upgrade to CarePro and future rescues are included.
How do I get started?
Start your rescue online on this page or call/WhatsApp 786-296-9157. Have your WordPress and hosting access ready to save time.
Have more questions? See all 14 rescue questions →
Talk to a specialist today
Tell us about your site. A free 30-minute call is the fastest way to know what it needs, with clear next steps and pricing.
Prefer to call? (786) 296-9157 · Mon–Fri, 9 am–5 pm ET
★★★★★ 5.0 on Google · No commitment